Refund policy
REFUND AND RETURNS POLICY
Our 30-day return window
If you're not happy with your Snooze Zero Pro, you can return it within 30 days of delivery for a refund, as long as it's unused and in its original condition and packaging.
How to return an item
- Email us at [SUPPORT EMAIL] with your order number and tell us you'd like to return it.
- We'll reply with the return instructions and the return address. Please don't send anything back before you've heard from us.
- Post the item back to us. Return postage for change-of-mind returns is paid by you. We recommend using a tracked service, since we can't be responsible for items lost on the way back to us.
Refunds
Once we receive and check your return, we'll refund you to your original payment method within [14] days. We'll refund the price of the item. If you cancel within the statutory 14 days of receiving your order, we'll also refund the original standard delivery charge.
Faulty or damaged items
If your band arrives faulty or damaged, email us at [SUPPORT EMAIL] within [30] days of delivery with your order number and a photo of the problem. We'll offer you a replacement or a refund, and we'll cover the cost of returning a faulty item.
Wrong item received
If we've sent you the wrong item or colour, contact us with your order number and a photo, and we'll put it right.
Items we can't accept
We can't accept returns of items that have been used, damaged by the customer, or returned without contacting us first.
Your legal rights
This policy doesn't affect your statutory rights under UK consumer law.