Shipping policy

SHIPPING POLICY

Where we ship
We currently ship to the United Kingdom only.

Processing time
Orders are processed within 1 to 3 working days. You'll receive an email confirmation when you order, and another with a tracking link when your order ships.

Delivery time
Delivery takes [X to Y] working days after dispatch, so most orders arrive within [total range] working days of ordering. These are estimates, not guarantees, and delays can happen during busy periods or because of the carrier.

Shipping cost
[Describe your shipping cost, for example: Free UK delivery on all orders. / Shipping costs are shown at checkout.]

Tracking
Once your order ships, you'll get a tracking number by email. Tracking can take 24 to 48 hours to update after dispatch.

Delayed or missing orders
If your order hasn't arrived within [maximum delivery window] working days, contact us at [SUPPORT EMAIL] with your order number and we'll investigate.

Incorrect address
Please check your address at checkout. We can't be responsible for orders delivered to an incorrect address that you entered. If you spot a mistake, contact us straight away and we'll try to fix it before it ships.

Customs and duties
We ship within the UK, so no customs charges apply to UK orders.